Privacy Policy

Who we are

This website is operated by JuDao (Shanghai) Technology Co., Ltd. ("JuDao," "we," "us," or "our") under the VReaLab brand. This Privacy Policy explains how we handle personal information collected through https://vrealab.com and related services, including free trial requests, software downloads, and contact inquiries.

Information we collect

Depending on how you use our site, we may collect the following information:

• Contact details you provide, such as name, work email, organization, and country or region.
• Trial and download verification data, including email address, one-time verification codes, and activation codes linked to your trial request.
• Messages and form fields you submit through our contact or trial forms.
• Technical and usage data, such as IP address, browser type, device information, and pages visited, collected through server logs and similar technologies.

How we use your information

We use personal information to operate and improve our website and services, including:

• Processing free trial requests and delivering activation codes and download access.
• Sending verification emails and trial-related communications.
• Responding to sales, support, and contact inquiries.
• Protecting our services against fraud, abuse, and unauthorized access.
• Complying with applicable laws and enforcing our Terms of Service.

How we share information

We do not sell your personal information. We may share information only with service providers that help us operate the site and deliver services, such as email delivery providers, hosting providers, content delivery networks, and activation or licensing systems. These providers are authorized to use the information only as needed to perform services for us.

We may also disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of JuDao, our users, or others.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including providing trial access, maintaining licensing records, resolving disputes, and meeting legal obligations. Trial and activation records may be retained for the duration of your trial relationship and a reasonable period thereafter.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International users

If you access our website from outside China, your information may be processed in countries where we or our service providers operate. By using our services, you understand that your information may be transferred to and processed in those locations.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To make a request, contact us at sales@vrealab.com. We may need to verify your identity before responding.

Children

Our website and trial services are intended for educators, institutions, and authorized adults. We do not knowingly collect personal information directly from children under 13 without appropriate consent. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be posted on this page.